Frequently Asked Questions

Ask away if you have more…

Any Questions…

Challenge Academy provides a safe yet challenging environment for all groups and abilities. Whatever you do, whatever you want, we are there to ensure your safety and enjoyment! we have tried to answer the most common quetions below but if you have any more please use our contact form or call us.

Booking Questions 

Do I need to book in advance?

 

 

We always recommend booking in advance as our courses tend to get booked up during weekends and school holidays. You can check upcoming availability on our bookings page or by phone.

Can I just turn up and have a go without pre-booking? 

 

If we have space on the day we will take walk down admissions, but this is subject to availability and is on a first come first served basis – we would ask you to arrive 15-20 minutes before the session if you haven’t made a pre-booking with us.

Do I get a discount for booking online? 

Our online prices are already discounted; you will pay an average 20% more if you just turn up on the day. The best value is to get some friends together and organise an adventure party or ultimate party.  

 

Amendments and Cancellations 

Can I make a change to my booking? 

To change the date, or increase the number of participants please call us or write to us. We will need a minimum of 48 hours notice to make amendments to your booking, and this is all subject to availability, so the earlier you can let us know, the better. 

Can I cancel my booking? 

For all cancellations, or to reduce the number of participants, 14 days notice is required in order to receive a full refund. 

Preparing for your Visit

What time should I arrive? 

We would advise all participants to arrive at least 10 minutes before their specified start time. Your Safety Briefing will start promptly at the beginning of your session.

What happens if I am late? 

Unfortunately, we regret that once the Safety Brief has started we cannot accept any late-comers to the group. You will be required to transfer to the next available time-slot. We cannot issue refunds for late-comers. 

What do I wear? 

We advise to wear whatever you feel comfortable in along with sturdy footwear such as trainers or boots. Skirts, sandals and Crocs are not permitted. Always dress for the weather – during the winter months don’t forget your hat and gloves! Please bear in mind that you will be asked to wear a harness across the chest and top of the legs.

General Questions

What happens if it rains?

We offer all-weather activity! The course remains open in all weathers, except in high winds or during lightning.  If we have to cancel your booking due to the weather conditions, a member of staff will be in touch on the morning of your booking to postpone your visit. 

If you are unhappy to complete the course in the rain, we recommend that you can check the weather forecast and postpone your visit to us for an alternative date – we need a minimum of 48 hours notice for all amendments.

What are the height and age restrictions? 

All of our courses have activities for children as young as 5. You have to be 7 or over to complete the Adventurer Course (high course).  Our powerfan and zipwire have a maximum weight limit of 19 stone (120kgs)

Do children need an adult to accompany them? 

As a rule no – our safety systems mean that participants are always clipped on, no need to introduce a risk of any unclipping by adventurers.  However, sometimes the less confident could do with support of another sibling or adult so we always encourage this. 

Can I get a refund if I don’t complete the course? 

We are unable to issue refunds once the Safety Briefing has been completed and you have been kitted up in your harness. 

Can my family and friends come and watch me? 

Spectators can watch participants from the ground, but they must not walk underneath the elements or stand in the activity zones – feel free to shout words of encouragement. Much better if you can persuade them to take part with you! 

General Safety

I have a medical condition.  Can I still take part? 

Our staff are not medically qualified and so are not in a position to make decisions on the capability of participants due to medical conditions. It remains your responsibility and judgment to decide whether your medical condition could cause implications in your ability to take part on the course. You will be required to sign a consent form at the beginning of any session. You may also wish to contact your doctor for further advice.

How safe is it?

Our courses are equipped with the latest safety systems to ensure that participants are permanently clipped on and safe. You will not need to ‘clip on’ and ‘unclip’ at any point throughout your adventure – all attachments are undetaken by your Instructor. Your Instructor has been trained to the highest standards and has passed rigorous assessments throughout their training period before securing employment. . The course is checked daily to the highest nationally recognised safety standards. All Participants wear a full body harness.

Do I have to wear a helmet? 

We ask all of our participants to wear helmets for extra safety measures. However, we are able to make exceptions for those wearing religious headwear– please notify a member of staff in advance. 

Are cameras allowed on the course? 

Cameras are allowed but please consider that some people are sensitive about having photos of them and their families taken. We advise that valuable belongings are left with spectators or in zipped pockets to avoid any accidents. 

I have an injury since making my booking – what do I do?

We are happy to postpone your event within 48 hours notice of your event, or alternatively, if the injured participant would prefer a refund, we can do this upon receipt of a medical note.